Your First Visit
Our aim is to provide you with all the information needed to make informed decisions about managing your health.
Booking Your First Visit
To book an initial consultation please either
- Phone our rooms at (08) 8088 5958 or
- Book
Urgent Appointments
Advise the staff if the matter is urgent and we will endeavour to arrange an expedited appointment.
Plan With Notes
It’s easy to forget all the questions you wish to discuss once in front of the radiographer /technologist. We recommend you prepare a list of questions you want to discuss.
Referral Information
Anyone can make an appointment for a scan.
Valid Referral
With a valid specialist referral, you will receive a Medicare rebate. The referral must be current and come from a general practitioner or another specialist.
No Valid Referral
Without a valid referral, you will not obtain your Medicare rebate and will be required to pay the full consulting fee.
You can make an appointment and then arrange for your general practitioner to email through a referral prior to your appointment date.
What to Bring?
Please plan your appointment appropriately or reschedule if necessary.
Prepare to arrive 15 minutes before your allocated appointment time as you will be asked to complete some paperwork.
Bring all relevant information as listed below:
Medical Information
- List of Current Medications,
- List of any allergies to pharmaceuticals or other,
- Prior X Rays, MRI or CT scans
- Copies of Pathology Reports
- Your Medical and Family History
- Allergies to pharmaceuticals or other
- Is the problem work related?
Personal Information
- Referral Letter (GP, Radiographer/technologist or Physio)
- Drivers license or valid ID
- Medicare, DVA or Pension Card
- Private Hospital Insurance Details
- Employer’s Letter (if Work cover) and a current claim and approval from their case manager
Other
- Current Diet and Exercise
- Relevant Journal or Travel Plans
Prepare a list of questions you want to ask your radiographer/technologist about your problem or concerns. It’s easy to forget what you wanted to discuss once you are at the appointment.
During Your First Visit
When you arrive, please check in at reception. Our team will confirm your details, referral and the examination you are having.
Medical History
Before your examination, you may be asked about relevant medical conditions, previous imaging, medications, allergies or the possibility of pregnancy.
This information helps us perform your examination safely and appropriately.
Your Examination
Your radiographer or technologist will explain the examination and what you need to do.
Depending on the type of imaging, you may need to change into a gown, remove jewellery, remain still or briefly hold your breath.
Diagnostic Imaging
The examination performed will depend on your referral. Some procedures may require special preparation, contrast or additional images.
Our team will explain anything you need to know before your examination.
Ask Questions
Please feel free to ask questions about your examination, including what it involves, how long it will take and what to expect afterwards.
After Your Visit
Your images will be reviewed, and we will usually send a report to your referring doctor or healthcare practitioner, who can discuss the results and any further care with you.
After Your First Visit
Diagnosis
After reviewing any diagnostic results, your doctor will recommend appropriate treatment.
Any referring health professionals are kept informed of all diagnoses and the treatment plan. A written report is sent to your referring doctor within a week of your visit or earlier if required urgently.
Treatment Options
Where a Treatment Option is recommended you may need to understand and consider the following:
- Further preoperative medical evaluations to determine suitability for the procedure,
- Further diagnostic evaluations including pathology and imaging,
- Potential risks and complications
- Planning and recovery time
- Counselling to ensure that the informed consent obtained is fully understood.
Suitability for Treatment
Qualifying factors for surgery may include:
- History of dietary and other weight loss attempts,
- Commitment to lifestyle changes, exercise & clinical follow-up
- Psychological evaluation
Be Aware of
- Infections - these can delay a procedure until it is cleared,
- Tooth, gum, bladder or bowel problems to reduce complications,
- Anti-inflammatory medications (NSAIDs) or other medications that may need to be paused,
- Stop smoking to reduce your surgery risks and improve recovery
- Consider losing weight (if overweight)
Recommendations
If you have any specific concerns or fears regarding your condition or treatment we recommend contacting the practice for clarification.
Appointment Policy
Your time is valuable. Our practice endeavours to run on schedule and your punctual attendance will assist this. Feel free to ring us 30 minutes prior to your appointment to confirm if your we are running on time.
Late Arrivals
We do understand that circumstances may arise unexpectedly, however, late arrivals can compromise the service we are able to provide to you, and can also inconvenience other patients.
We will do our best to accommodate late arrivals, but in some instances, appointments may need to be rescheduled.
Cancellation Policy
We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking.
Due to the difficulty of filling last-minute cancellations, and if we are unable to book an alternative patient, it will be necessary to charge a $50 fee for missed appointments or last-minute cancellations.
Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
We consider this a last resort, as our motivating concern is the quality of service we are able to provide you and our other patients.
No Show Policy
For unattended appointments without notice, we may charge a $50 fee.
We may require a credit card on file to reserve your appointment. If you don’t have your credit card on file, you may only be allowed to come in on a walk-in basis if available.
